Ensuring seamless network connectivity for all users is essential whether you’re the CIO of a Fortune 500 enterprise or an IT Director for an elementary school district. Full visibility and insights from the end user level are critical – and this is where Wyebot’s DEX Agent becomes irreplaceable. 

Designed for digital experience monitoring (DEM), DEX Agent runs on individual user devices, providing deep insights into network performance and device behavior. It provides precise, proactive issue detection and preemptive resolutions, delivering problem-free connectivity for all connected devices. Its device-level performance insights perfectly complement our market leading sensor solution, the Wireless Intelligence Platform, which provides network-wide optimization and future-proofing analytics.

How does DEX Agent work?

DEX Agent is an application that silently runs as a background Windows service on individual user devices. It works with Intel WiFi chipsets and the Intel Connectivity Analytics (ICA) program to send unique telemetry data to the Wyebot cloud infrastructure, giving all organizations a centralized platform for WiFi automation.

With DEX, IT professionals can keep all users and devices connected, proactively and remotely, for a seamless digital experience.

Why choose DEX Agent?

1. Enhanced User Experience

DEX Agent collects telemetry data as reported by ICA SDK and/or Microsoft Windows Operating System. Some of the data reported by ICA is Intel proprietary and only available to Intel ICA program partners, such as Wyebot. This gives IT teams using DEX Agent unparalleled insight into exactly what end users are experiencing and why.

Once IT has the needed data, teams can implement performance-improving resolutions, and suggest upgrades and applications for the future to better meet user needs.

2. Proactive Issue Resolution

If there is a network or device performance issue, DEX identifies it in real time and also provides the root cause of the issue, giving IT teams everything they need to quickly resolve the issue without disturbing the end user, whether that be a student or a manufacturing employee.

3. Remote Troubleshooting

DEX Agent remotely transmits data collected at the device level to the DEX dashboard. This means that IT can review all analytics and troubleshoot from any location at any time. 

This saves IT professionals significant time and money by drastically reducing trips to remote sites.

4. Comprehensive Insights

Because DEX Agent operates on individual user devices, the solution can track WiFi experience as users move throughout their environment, monitoring elements such as WiFi coverage and signal strength, and identifying any dead spots. 

The solution also allows IT to remotely run network tests either on-demand or via scheduling. Supported tests include: Ping, Application Tests, Speed Tests, and Microsoft Teams test. 

5. E-Rate Eligible

Great news for educational organizations. DEX Agent is E-Rate eligible! Along with our cloud-based Wireless Intelligence Platform, DEX is helping schools assure network availability for all users, while also saving schools time and money.

Digital Experience Monitoring Perfect for Any Environment

If your users depend on the WiFi network on any level, you need device-level performance insights in order to confidently provide seamless connectivity and network reliability. Start improving the user experience now with Wyebot’s DEX Agent. Contact us with any questions.

Wyebot is the leader in AI-driven WiFi Automation. Our sensor, cloud, and client device technologies eliminate wired and WiFi network issues and improve the digital experience for every user, independent of location. Our award-winning, first-to-market, innovative solutions are changing people’s lives in the enterprise, healthcare, manufacturing + warehousing, MSP, retail, and education industries.