Wyebot is setting the global standard for AI-powered Wi-Fi optimization. Our Wireless Intelligence Platform gives IT teams end-user visibility they don’t typically see, cutting Wi-Fi troubleshooting time by up to 90% and eliminating costly onsite visits. Trusted by leading enterprises, healthcare systems, and schools, we’re changing how the world experiences and optimizes business-critical Wi-Fi.

As Wyebot continues to expand in the State, Local, and Education (SLED) market, we’re looking for a passionate, customer-focused professional to join our team and help public sector clients achieve their technology and learning objectives.

About the Role

As a Customer Success Manager (CSM) supporting SLED customers, you’ll play a key role in ensuring that schools, colleges, and public institutions realize the full value of Wyebot’s solutions.

You’ll guide customers through every stage of their post-sale journey — from onboarding and adoption to renewal and expansion — while acting as a trusted advisor and advocate. Your work will directly impact our customers’ success and help Wyebot strengthen its leadership in education technology.

This position requires strong communication, consultative skills, and a passion for building long-term customer relationships.

Responsibilities:

• Serve as the primary point of contact for SLED customers throughout their lifecycle.
• Lead onboarding, training, and adoption programs to ensure seamless implementation.
• Drive product usage and measure success through platform engagement and value realization.
• Build and maintain strategic relationships with Directors, VPs, and IT leaders across K–12 and Higher Education.
• Manage renewals and E-rate processes, including pricing guidance, quotations, and contract documentation.
• Identify growth and expansion opportunities within assigned accounts.
• Partner cross-functionally with Sales, Product, and Support teams to deliver a world-class customer experience.
• Advocate for customer needs internally, influencing process improvements and product enhancements.
• Maintain expertise in education technology trends, E-rate funding programs, and competitive offerings.
• Create and share customer success stories and case studies to highlight measurable outcomes.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or related SaaS customer-facing roles.
• Experience supporting SLED customers (State, Local, Education), ideally within K–12 or Higher Education.
• Proven track record of managing renewals, retention, and expansion pipelines.
• Exceptional presentation, communication, and relationship-building skills with executive stakeholders.
• Strong time management and organizational abilities; adept at managing multiple customers and priorities.
• Consultative, solution-oriented mindset with the ability to translate customer needs into business value.
• Knowledge of E-rate programs, procurement processes, and the public sector funding landscape.
• Experience with CRM systems (Pipedrive, or equivalent) and productivity tools (Google Suite).
• Technical curiosity and knowledge of Wi-Fi and networking concepts.
• Self-starter who thrives in a collaborative, high-growth, customer-centric environment.

Salary Range

This position offers on-target earnings between $130,000 and $150,000. Final compensation will be determined by your experience level, demonstrated results, and location.

Why Join Wyebot

At Wyebot, we offer more than just a job; we provide the opportunity to be part of a cutting-edge company where your contributions make a tangible impact. Grow with us as we revolutionize wireless networking solutions! If you’re ready to take on an exciting challenge and grow with Wyebot, we’d love to hear from you.