Frequently Asked Questions - FAQs | Wyebot WiFi Assurance

Yes, the Wyebot dashboard not only identifies problems happening in your Wi-Fi environment in real-time, it also tells you how to resolve those problems.

The Wyebot solution is vendor agnostic so we are completely independent of any infrastructure equipment (Access Points and any other devices) or device types you have operating in your environment.  Since we passively obtain our data directly from the RF/airwaves full time (24/7), we are not dependent on information contained in or available from specific vendors’ equipment (WLAN controller and or cloud dashboard). This is the primary differentiator in how we approach the solution.

The Wyebot sensor is a completely passive device out-of-the-box. Think of it as a microphone that is recording voice – the mic does not speak, it only records. Wi-Fi radios used in any Access Point (AP) have to speak (transmit) and listen (receive) in order to be able to provide wireless service.  If one wants to capture everything that is going on within the RF environment, one needs to be “listening” all the time. This is what the Wyebot sensors do all the time (24 x 7) – they listen to “everything”.

The WIP solution is an “automated” solution that relies on Wyebot Intelligent Sensors to capture all wireless packets (24/7), and analyze each of these packets on a bit by bit basis. The sensors generate metadata, which is sent to the cloud via industry-standard MQTT protocol over a secure TLS tunnel. WIP analyzes data from multiple sensors, using an AI-engine,  and then provides a list of any problems it detects along with solutions for each of these problems.  The WIP solution helps to quickly gain visibility into what is really happening in the WiFi environment, at the RF and packet levels.  

This is all accomplished remotely. As a SaaS platform, the easy-to-read, cloud-based dashboard can be viewed from anywhere.  Also, network tests can be scheduled to run automatically at user-determined intervals to give proactive insight into how the network is operating and isolate issues between the wired and wireless networks.

Each sensor covers 10,000 square feet. You would want to put sensors in high traffic areas and areas that require high bandwidth. These sensors you would leave in place for proactive problem solving and historical data capture. Alternatively, you could start with one sensor in each location and move it as needed. In this scenario, the sensor would be used more as a trouble-shooting device, than in a proactive mode.

The measurements for the sensor are:

9.16 in x 9.14 in x 1.4 in (232.62mm x 232.0mm x 35.60mm)

Operating Temperature: 0 – 40

The sensor may be powered using an 802.3af or 802.3at PoE power source or an optional 30W DC power adapter with the following specifications (12V @ 2.5A; Model: TE30A1203F01 or similar).

The sensor should be located within any area where WiFi operation is critical.  It is most desirable to locate it near the access point (but no closer than 3 feet) providing coverage to that particular area.  The sensor is shipped with clips for mounting to ceiling tile rails or it may simply be located on a desk/table using the pre-installed rubber mounting feet.

Yes, you can connect the sensor to your network via Ethernet or wireless.

The sensor is capturing the same wireless data which is present on the airwaves and available for anyone to capture using a basic laptop and free software.  In a secure wireless network, this data is encrypted and the sensor does not need to decrypt this data to analyze the information and simply discards any data payload to reduce traffic to the cloud. In addition, metadata sent to the cloud is sent using a secure TLS tunnel.

The best way of evaluating an RF/wireless network is to analyze the data at the point which it still exists as RF/wireless.  The RF environment in which your network operates is comprised of more than just the devices managed by your controllers. The only way to gain full visibility into the WiFi environment is to analyze the RF itself using on-premise sensor(s), independent of the network management tools, which is how the Wyebot solution collects this data.  This approach also aids in any “proof of innocence” or “finger pointing” which often occurs when trying to determine if it’s the infrastructure or device(s) causing an issue. Our sensors can also emulate a client device and remotely run scheduled or manual network tests to validate the end user experience.