If one thing is true across all industries, it’s that we depend on our WiFi networks like never before. They are now the backbone and lifeblood of most critical processes; so much so that it’s safe to say that you cannot have a good day of business with a malfunctioning WiFi network.
So what do we do? We make our networks faster, hoping that they can handle the increased demand and improve operational efficiency. We create WiFi 6 to address the challenges of high-density environments, release more smart devices every year to optimize business processes, and do our best to analyze exploding amounts of data so that everything works optimally.
In other words, as we work to optimize our networks, we increase dependence and demand in a never-ending cycle.
This is why WiFi networks need next-generation automation. With thousands of data packets sent a second, hundreds or thousands of connected devices, and most business processes depending on seamless connectivity, networks have now surpassed a human’s ability for real-time analysis and optimization. WiFi automation platforms deliver:
- Automatic, proactive alerts for a faster Mean-Time-to-Resolution (MTTR) and reduced number of problem tickets
- Remote support for fewer site visits
- Improved end user experience for optimized operational efficiency
Automatic, Proactive Alerts
The ideal is a WiFi network that is fast, reliable, and problem-free. The best way to get there is with an automation platform that will alert IT to problems before end users are affected. This proactive method allows anyone using the network – employees, students, healthcare professionals, and more – to experience uninterrupted service and greater productivity every day.
How is this possible? Through machine learning and artificial intelligence, automation platforms can monitor the entire network in real-time – whether that means analyzing data from 500 devices or 5000. As they take in data, these platforms learn to recognize normal network behavior – and can therefore identify abnormal behavior in seconds. IT no longer has to wait for end users to report an issue, or spend days waiting for an intermittent issue to reoccur so that the proper data packets can be captured and analyzed for root cause identification and resolution. The platform notes the issue as soon as it occurs and automatically alerts IT that something is wrong.
To provide the best ROI, you’ll want to work with a platform that monitors the entire RF ecosystem, and includes the identified root cause of a problem and actionable resolutions with all alerts. After all, the name of the game is efficiency. The platform should give IT everything they need to solve the problem immediately before the ripple effects have a chance to impact end users, not require them to spend more time tracking down the answers.
Whether IT is responsible for one sprawling campus, multiple local businesses, or an enterprise with international facilities, teams can’t be everywhere at once. Without fail, this means that a problem will be reported in a location where IT isn’t onsite, requiring teams to often travel before the issue can be resolved. If travel is impossible due to weather, illness, or other events, the network will continue to suffer until IT can reach the site, or talk a non-IT expert through identifying and resolving the issue.
This is not the ideal way to optimize intelligent networks. Instead, work with a remote capable automation platform.
The platform will allow IT to troubleshoot and resolve issues from any location at any time. This gets businesses back on track faster than ever, and reduces the money spent on travel. With next-generation automation, the definition of ‘onsite’ gets a lot broader.
Improve End User Experience
While the WiFi network is the backbone of a business, no business is greater than its people. To this end, an automation platform should ultimately support employees by improving the work environment and streamlining business processes.
Look for a platform that will:
- Connect to the network as a client device when running tests so that all test results accurately reflect the end user experience
- Automatically save historical analytics so that IT and administrators can easily see how network performance and behavior have changed over time, and make insightful, personalized decisions about what upgrades/updates the network needs to provide optimal service for the next few years
- Work with multiple vendors (i.e. vendor agnostic) so that analytics and optimization can continue without pause no matter what vendor changes might happen
Protect Business Processes and Safeguard Productivity
WiFi networks are only going to grow in importance and complexity as we continue adding new devices and technologies to these already vast ecosystems. It’s critical to act proactively – to find a solution now that will ensure network optimization no matter what changes come your way. The most efficient way to do this is to work with WiFi automation.
The Wireless Intelligence Platform (WIP) is an award-winning, top-of-the-industry WiFi automation platform that delivers:
- 90% faster MTTR
- 60% fewer WiFi problem tickets
- 80% fewer remote site visits
Work with WIP today to achieve the optimized network that your business needs and put an end to your WiFi worries.