How to Make Sure Your Workplace Optimizes End User Productivity
End user experience not only makes a brand, but also makes a company. After all, if employees aren’t supported, they won’t stay, and they won’t be able to create a positive experience for other end users, such as customers.
Support comes in the form of good leadership, strong teams, a positive work environment, and effective workplace tools. This post is going to focus on that last factor, specifically, ensuring that your business has the WiFi network in place that is needed to adequately support end user productivity and job requirements.
Why is the WiFi network important?
The network is the backbone of most company processes and a majority of end users depend on it when performing daily tasks. If it doesn’t perform reliably, business continuity suffers.
Supporting end user productivity therefore requires companies to provide a WiFi network that is:
- Always available
Whether employees work onsite or remotely, whether 50 or 5000 are connected to a certain application, whether they need to communicate via email or video chat with other teams – the WiFi must be there.
What about secondary resources?
It isn’t only important to ensure that the WiFi network works optimally – it must work optimally while supporting the applications, devices, and other resources that end users need. After all, if a network is designed to support 2 devices per employee, but employees need 3+ devices, or switch to more data-intensive applications, there are going to be problems.
Companies therefore need to consistently review end user experience metrics. Is the network meeting all employee needs? Are applications and devices being used as anticipated? What changes are necessary?
Automatically gathering and analyzing data
Answering these questions, optimizing the network, and improving end users’ experiences are full-time jobs. Companies need the ability to make network changes in real-time, and need in-depth analytics that report long-term health and performance trends.
This requires constant data analysis and 24/7 visibility into the complete WiFi network ecosystem, something that simply isn’t possible for human teams to provide. Instead, IT professionals need the support of AI-based WiFi automation platforms.
These platforms turn manual, reactive optimization tasks into automatic, proactive processes. They save companies time and money, restore energy to IT departments, and improve and protect the end user experience.
Automatic analytics and proactive alerts
AI-based automation platforms analyze all network activity – including that from non-WiFi sources (depending on the platform) – and learn to recognize normal and abnormal behavior. If the platform also provides proactive alerts at the first detection of anything abnormal, IT can solve problems faster than ever.
For example, the Wireless Intelligence Platform™ (WIP) reduces resolution times by up to 90% and decreases problem tickets by up to 70%. This is because, in addition to acting proactively, WIP includes root cause identification and actionable resolutions with all alerts.
Companies with access to this level of support can provide end users with reliable networks that remain optimized, and can resolve problems often before end users are affected.
Consistent WiFi testing
WiFi network ecosystems are dynamic. The only way to ensure that they are problem-free is with consistent analyzing and testing. To save IT teams time, a WiFi automation platform allows teams to schedule testing.
Some tests will need to be run as often as every 10 minutes, while others might only run once a day. The key is to run tests as often as makes sense to improve the end user experience. For the best ROI, work with a platform that will connect to the network as an end user device. This ensures that all test results provide IT with end user experience metrics.
In other words, they will know exactly what end users are experiencing and if that supports or hampers productivity.
Historical wireless analytics
To benefit further from end user experience metrics, companies need to combine real-time + historical analytics.
Real-time analytics allow IT to resolve problems quickly, often before business continuity is impacted.
Historical analytics give decision makers access to long-term trends in WiFi health and performance. This allows professionals to build out personalized upgrade/update plans that meet their company’s and their end users’ specific needs.
When IT teams have the ability to diagnose and troubleshoot issues from any location at any time, everyone wins.
- The time and money spent traveling to remote locations is reduced
- The Mean-Time-to-Resolution is reduced
When combined with automatic alerts, remote capabilities mean that IT teams can begin resolving an issue as soon as it occurs. They no longer have to:
- Travel to the site of the issue
- Wait for the issue to recur to gather data
- Analyze the data
- Implement a resolution
Instead, they can:
- Review the alert
- Implement a resolution
Remote capabilities therefore provide IT teams with what they need to perform their jobs, and give them the ability to restore optimal working conditions faster than ever for all other end users.
Design with your end users in mind
Keeping a business running seamlessly is no easy task and long-term success depends on the happiness of your end users. Use WiFi automation to simplify network optimization and create a workplace that guarantees end user satisfaction.
Learn more about the Wireless Intelligence Platform here.