Case Studies
Enhancing WiFi Network Performance at Meriden Board of Education
Chris Sette, Manager of IT Services at the Meriden Board of Education, partners with Wyebot and the AI-powered Wireless Intelligence Platform™ (WIP) to enhance network performance at the Meriden Board of Education.
Background
Sette started working with Wyebot five years ago. He was introduced to our company at a technology conference. He said shred , “As WiFi demands on our network increased, we were looking for a solution to help troubleshoot wireless issues. I considered this [WIP] an investment to help support my network.”
Challenges
There was no one problem Sette was looking to resolve. Instead, he and his team needed a solution that would help troubleshoot a broad range of network issues. The goal was to enhance the overall wireless experience and ensure reliable connectivity.
Solution
The key features of the Wireless Intelligence Platform that stood out to Sette included:
- Its vendor-agnostic design allows it to be used continuously, regardless of whether network provider, device, or infrastructure changes are made.
- Its ability to provide real-time and historical insights into the wired and WiFi networks simplifies the diagnosis of the root cause of issues.
Implementation and Results
After implementing WIP, Sette reported an improved experience with the WiFi and wired networks. A few standout resolutions include:
- AP channel transmission issues: WIP reported that some access points in high-density areas were transmitting on the 80MHz channels, causing noticeable co-channel interference, and reducing the width to 20MHz, improved network performance.
- DNS clean-up: Using WIP’s automated network tests, the team found that some of their devices still used old DNS entries so the team removed them. Resolving this issue helped the team clean up their network environment.
Favorite Feature
Sette’s favorite feature is WIP’s comprehensive diagnostics. Specifically, “The ability to run the same tests over all SSIDs and on the wired network. With this level of insight, you can easily determine if initial symptoms are WiFi issues or network issues.”
Expert Assistance
In addition to the WIP solution, Sette highlighted the support provided by Wyebot’s team of professionals provided
“The thing that makes this product so special is their support engineers. They are very knowledgeable and easy to work with. They take the time to understand your issues and work with you to help test and implement fixes. They also worked as our advocate when we were working with our WiFi provider’s support team to resolve our issues.”
For more information on how Wyebot can help improve your network performance, ask about a free demo or trial.
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